Comments on: Free Garden Planner from Arbico! http://bubbatanicals.com/blog/2010/01/free-garden-planner-from-arbico/ Good Soap. No Crap Sat, 17 Jul 2010 23:10:29 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Brian http://bubbatanicals.com/blog/2010/01/free-garden-planner-from-arbico/comment-page-1/#comment-190 Brian Fri, 05 Feb 2010 21:40:13 +0000 http://bubbatanicals.com/blog/?p=788#comment-190 I contacted Arbico regarding your concerns and got a response from Jennifer Bauman: ------------------ Hi Brian- It looks like you said it very well, thank you! Indeed, this is simply the way the cart functions on our new site and we were not able to create a work around by the time we'd "let 'er loose" so to speak. While it was going on, we were happy to let folks place orders over the phone without card info if they had a concern. We certainly hope things are smoother in the future! Jennifer Bauman Marketing Director ARBICO-Organics www.arbico-organics.com 520/825-9785 (ph) 520/825-2038 (fax) I contacted Arbico regarding your concerns and got a response from Jennifer Bauman:
——————
Hi Brian-

It looks like you said it very well, thank you! Indeed, this is simply the
way the cart functions on our new site and we were not able to create a work
around by the time we’d “let ‘er loose” so to speak. While it was going on,
we were happy to let folks place orders over the phone without card info if
they had a concern.

We certainly hope things are smoother in the future!

Jennifer Bauman
Marketing Director
ARBICO-Organics
http://www.arbico-organics.com
520/825-9785 (ph)
520/825-2038 (fax)

]]> By: Brian http://bubbatanicals.com/blog/2010/01/free-garden-planner-from-arbico/comment-page-1/#comment-189 Brian Thu, 04 Feb 2010 14:09:09 +0000 http://bubbatanicals.com/blog/?p=788#comment-189 Speaking as someone who deals with these folks regularly, I strongly doubt they are harvesting credit card numbers or up to anything under the table. I have never had anything but excellent customer service from Arbico. At any rate, I would imagine that it's just the way that their shopping cart is set up that forces them to complete a transaction to send out the free stuff - which requires a payment method. I face the same challenges with the shopping cart software I use as well. I was going to call them and ask, but the special expired 4 days ago. So it's good to know that they're asking for info like that, but kind of a moot point now. I'll check with them next time something like this comes up before posting a link. Thanks for the feedback! Speaking as someone who deals with these folks regularly, I strongly doubt they are harvesting credit card numbers or up to anything under the table. I have never had anything but excellent customer service from Arbico. At any rate, I would imagine that it’s just the way that their shopping cart is set up that forces them to complete a transaction to send out the free stuff – which requires a payment method. I face the same challenges with the shopping cart software I use as well. I was going to call them and ask, but the special expired 4 days ago.
So it’s good to know that they’re asking for info like that, but kind of a moot point now. I’ll check with them next time something like this comes up before posting a link.
Thanks for the feedback!

]]> By: es http://bubbatanicals.com/blog/2010/01/free-garden-planner-from-arbico/comment-page-1/#comment-188 es Thu, 04 Feb 2010 03:00:28 +0000 http://bubbatanicals.com/blog/?p=788#comment-188 There's a catch that stinks. You have to give your credit card information to get the "free" garden planner eventhough you are not required to buy anything. There’s a catch that stinks. You have to give your credit card information to get the “free” garden planner eventhough you are not required to buy anything.

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